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Hi, I'm Lubabalo Luba Mbaba. Welcome to my profile!

Lubabalo Luba Mbaba's Bio:

Lubabalo Luba Mbaba is a competent IT support professional with a proven track record of providing technical and help-desk support. Extensive experience of working in the front line support to clients and colleagues to resolve complex IT issues. With excellent client facing skills, natural problem solving skills and able to contribute to the development of best practice, procedures and policies within a company. Hungry for knowledge ,wisdom and willing to go the extra mile to achieve my goals. I wish to one day work out of, South Africa or even out of Africa and where ever my profession takes me. I am not focused on one profession because i know that if you want success and growth, you must be willing to tackle new challenges and experiences and i have been blessed with that luck in my career, from working as a Software Tester where i learned a great deal of management and analytic skills. Then after that i was blessed with a great opportunity of having to work at Film Industry (Film Afrika) where i was a Jr IT Administrator and this is where under took a learner-ship for Film Production an Producer. Unfortunately my contracted ended with FA and i did a bit of Tier 1 IT Support at Datacentrix where i provided technical support for Vodacom clients. That also was a contract and it didn't last then i went and under gone training as a Data support agent at Teleperformance, also providing support for Vodacom clients. I was offered a position by UCS Technologies and Services in Service Operations for Vodacom, and that's where i'm currently at. I am also a part time Graphics designer for a small company i started with a friend of mine called Pusha Printing and Graphics, where we promote Artist, Brand, T shirt printings, Flyers, Logo, Poster Designs etc. For keeping myself busy i repair computers and technical gadgets with a bunch of my friends. My Goal in life is to be or start something that will incorporate these skills i have so that they're not wasted

Lubabalo Luba Mbaba's Experience:

  • 1st Line IT Support at Datacetrix

    December 2013 - January 2014

    I provide 1st line support to Vodacom clients, by taking inbound calls and assigning them to the necessary IT teams and also assist in any I.T issue that i can Log Calls using HP service desk Do a call follow up for clients using an email console Scheduling Office Space available Provide telephonic support

  • 1st Line IT Support at Datacetrix

    December 2013 - January 2014

    I provide 1st line support to Vodacom clients, by taking inbound calls and assigning them to the necessary IT teams and also assist in any I.T issue that i can Log Calls using HP service desk Do a call follow up for clients using an email console Scheduling Office Space available Provide telephonic support

  • Jr I.T Administrator at Film Africa

    November 2012 - November 2013

    Software/ Hardware support Computer repairs On-site support Computer update Database administration and maintenance Network support Website maintenance / support and development System overview and maintenance of i.t infrastructure Troubleshoot and resolving problems Conduct technology training for new users Booking IT Meeting Computer Purchasing

  • Jr I.T Administrator at Film Africa

    November 2012 - November 2013

    Software/ Hardware support Computer repairs On-site support Computer update Database administration and maintenance Network support Website maintenance / support and development System overview and maintenance of i.t infrastructure Troubleshoot and resolving problems Conduct technology training for new users Booking IT Meeting Computer Purchasing

  • Software Tester, End User Support at Umoya Software

    January 2012 - June 2012

    Providing technical support over the phone to users. Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a range of technical issues. Take ownership of a call and seeing it through to closure. Escalating calls and issues where necessary to senior managers & team leaders. Ensuring that all call details are captured and entered in the logging software. Updating support documentation. Keeping customers updated as to progress. Provide troubleshooting and configuration support for client desktop

  • Software Tester, End User Support at Umoya Software

    January 2012 - June 2012

    Providing technical support over the phone to users. Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a range of technical issues. Take ownership of a call and seeing it through to closure. Escalating calls and issues where necessary to senior managers & team leaders. Ensuring that all call details are captured and entered in the logging software. Updating support documentation. Keeping customers updated as to progress. Provide troubleshooting and configuration support for client desktop

  • Service Desk Support at UCS Technology Services

    May 2014

    Provide 2nd and 3rd Line support to Vodacom in house staff and outsource staff member. Managing of Incoming Queries and escalating to the correct department. This is all Vodacoms in house employees. Resolving of billing queries, Activation, Administration and Investigation of Vodacoms issues.

  • Co Founder/Graphic Designer at Pusha Printing & Graphics

    2013

    Small growing Print & Graphic design company

  • Service Desk Support at UCS Technology Services

    May 2014

    Provide 2nd and 3rd Line support to Vodacom in house staff and outsource staff member. Managing of Incoming Queries and escalating to the correct department. This is all Vodacoms in house employees. Resolving of billing queries, Activation, Administration and Investigation of Vodacoms issues.

  • Co Founder/Graphic Designer at Pusha Printing & Graphics

    2013

    Small growing Print & Graphic design company

Lubabalo Luba Mbaba's Education:

  • False Bay College

    2009 – 2011
    NCV Graduate

  • False Bay College

    2009 – 2011
    NCV Graduate

  • Bulumko Senior Sec High School

    2004 – 2008
    Matric
    Concentration: High School/Secondary Diplomas and Certificates

  • Bulumko Senior Sec High School

    2004 – 2008
    Matric
    Concentration: High School/Secondary Diplomas and Certificates

Lubabalo Luba Mbaba's Interests & Activities:

Graphic Design,Computer Repairs and installation, Gaming

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